Damaged, faulty or wrong item? Tell us within 7 days of delivery and we replace it — free. For hygiene, used nebulizers, masks and mouthpieces can only be returned if faulty.
Damaged, faulty or wrong item
Every device is checked before dispatch, but if your order arrives damaged, does not work, or is not what you ordered:
- Message us on WhatsApp within 7 days of delivery with your order number.
- Send a short photo or video showing the problem.
- We arrange a free replacement — we cover the delivery both ways. If the same item is not available, we offer another product or a full refund.
Changed your mind
You can return an item within 7 days of delivery if it is unused, unopened and in its original sealed box. Return delivery is paid by the customer; once we receive and check the item, we refund the product price.
Items we cannot take back
- Nebulizers, masks, mouthpieces, nebulizer kits, steam inhalers, peak flow meters and spirometers that have been used or whose hygiene seal is opened — unless they arrived faulty.
- Devices damaged by misuse, dropping or wrong cleaning.
- Items returned without their original box and accessories.
- Items reported after 7 days from delivery.
Brand warranty
Branded devices (for example Omron, Rossmax, Beurer, Philips, Medisign and Believia) may also carry the maker's own warranty. Keep the warranty card and your invoice; we will help you contact the brand after our 7-day period.
Refunds
Approved refunds are sent by bank transfer or mobile wallet (JazzCash / Easypaisa) within 5–7 working days after we receive and check the item. Delivery charges are refunded only when the item was damaged, faulty or wrong.
Cancelling an order
You can cancel any time before dispatch by messaging us on WhatsApp. As orders are cash on delivery, there is nothing to refund for a cancelled order.
Need help?
Message us on WhatsApp or email [email protected] — we usually reply the same day.